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Conduct Standards

At Aynsley and Associates, we endeavour to do the right thing. This means acting and advising in a way that delivers the best client outcomes. We recognise that this is built from the ground up, so Aynsley and Associates have developed standards of conduct that help facilitate our culture, processes, and advice.

Principles

Act with honesty, care, integrity and transparancy

2

Prioritise client interests first 

3

Undertake advisory duties with professionalism, competence and skill

4

Continuously innovate processes 

Client Engagement

Treat clients with respect

2

Make reasonable efforts to ensure our clients understand the advice being provided to them. Including the benefits and limitations.

3

Ensure clients understand the risks of changing policies and the key features of products recommended (including exclusions). 

4

Clients understand the risks of non-disclosure 

5

Have an internal complaint handling process and endeavor to find a satisfactory resolution in the event of a complaint 

Client Outcomes

Make recommendations that meet the needs and expectations of clients 

2

Compliant processes are undertaken 

3

Client information is kept secure and confidential at all times

4

Accurate records are kept of all interactions

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